Refund Policy
Understanding your rights and our commitment to fair service delivery at futakie
Service Satisfaction Guarantee
At futakie, we stand behind our automated AI financial report generation services. We understand that professional financial analysis is critical to your business decisions, and we're committed to delivering reports that meet your expectations. If our service doesn't meet the standards we've promised, we want to make it right.
Key Point: All refund requests must be submitted within 30 days of service delivery. This timeframe allows us to address concerns promptly while ensuring our team can review your specific case thoroughly.
Refund Eligibility Criteria
Your refund request qualifies when:
- The delivered financial report contains significant technical errors or inaccuracies that affect business decision-making
- Our AI system failed to process your data according to the agreed specifications and timeline
- The report format delivered doesn't match what was contracted for your specific business needs
- Technical issues on our platform prevented you from accessing your completed reports within 48 hours of completion
- Data security protocols were not followed as outlined in our service agreement
Step-by-Step Refund Process
Submit Request
Contact our support team with your refund request, including your service order number and specific concerns about the delivered report.
Documentation Review
Our team reviews your case, examining the original service requirements against what was delivered to your business.
Resolution Decision
Within 5 business days, we'll determine the appropriate resolution - full refund, partial refund, or service correction.
Processing & Payment
Approved refunds are processed back to your original payment method within 7-10 business days of our decision.
Processing Timeframes
Payment Method Considerations
Refunds are processed back to the original payment method used for your service purchase. Credit card refunds typically appear within 5-7 business days, while bank transfers may take up to 10 business days depending on your financial institution. For corporate accounts using wire transfers, processing may take additional time due to banking protocols.
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This might include issuing a check or processing payment to a different account, though additional verification steps will be required for security purposes.
Important Service Notes
Partial services that have been successfully delivered and meet quality standards are not eligible for refund. However, if you're unsatisfied with any aspect of our service delivery, we encourage you to contact us first - often we can resolve concerns through service adjustments or additional analysis at no extra cost.
Alternative Resolutions
Before processing a refund, we often can address your concerns through service corrections. This might include reprocessing your financial data with different parameters, providing additional analysis formats, or extending access to our platform tools. Many clients find these alternatives more valuable than a refund since they receive the business insights they originally sought.
For ongoing service agreements, we may offer service credits toward future reports rather than cash refunds. This approach often provides better value while ensuring you continue receiving the financial analysis support your business needs.
Ready to Request a Refund?
Our customer service team is here to help resolve any concerns about your futakie financial reporting service. We're committed to ensuring you receive the professional analysis your business deserves.
Please include your service order number and a detailed description of your concerns when contacting us. This helps our team provide faster, more accurate assistance with your refund request.